Call center agent schedule generator and intraday management software in Excel

This powerful mix between a software program and an Excel spreadsheet allows you to create and assign agent shifts (shift lengths, breaks, lunches, vacation time, team meetings, etc) to maximize call center coverage.
• Our Patent Pending schedule simulator lets you know when you need additional coverage, even before you generate schedules.
• Custom shifts, you define the length and number of breaks, and let the software maximize coverage, strategically assigning break/lunch times to maximize coverage.
• Each agent can have either a set start time each day, or you can assign a “start window” where the system will assign the start time for the day based on scheduling needs.
• Huge amount of customization and familiar feel due to Excel’s open source
• Easy reporting of assigned shifts to print out for team leads and agent use.
• Generate schedules against required agents
• Determine intraday adjustments based on how volumes are coming in.
• Determine Fixed schedules or variable start times.
• Compare actual staffing needs to forecasted.
• Determine length of time between breaks.
• Can schedule queues of up to 150 agents.

Save money and still hit your Service Levels by maximizing agent coverage, knowing how much PTO you can grant (preapproved or even same day), and what times of day you can pull agents off the phones for Team Meetings and Trainings. Be efficient and take more calls with less agents.

Check us out at SpreadsheetScheduler.com
and this product at:
https://spreadsheetscheduler.com/prod...