How to forecast call center volumes and AHT's

Forecasting is a mix between an art and a science. Most forecasting systems can do the science, but lack in the art of forecasting. Improve your weekly and daily volume and AHT forecasts with this powerful Patent Pending tool.

SS Forecaster is a powerful tool that creates an interaction between the historical call volume and the forecaster.
• Trend your volumes and AHT, and decide what historical data you want to apply.
• See how your volumes could be impacted greatly by simple things like what day of the month it is (for example, is it the 1st day of the month, last day of the month, or is it the 5th day of the month, etc).
• Decide if you want your weekly volume broken out into daily volumes based on historical distributions, based on what day of the month it is, or using the same distribution from the corresponding weeks in your history.
• Our SS Holidays spreadsheet is integrated into this product.

Whether you are a large call center or small, maximize your forecasting potential to create accurate weekly and daily forecasts.

To take your daily forecasts from this tool and break it out into half hour intervals, be sure to check out our product, SS Intervals.

Check us out at SpreadsheetScheduler.com
and this product at:
www.spreadsheetscheduler.com/products/ss-forecaster





Music: www.bensound.com