Management Science 101: Call Center Staffing and Cost Reduction using Excel

Описание к видео Management Science 101: Call Center Staffing and Cost Reduction using Excel

In this video, I walk you through how to set up and solve a simple staffing/cost reduction problem in Microsoft Excel using the Solver Add-In. The goal is to staff the call center at the lowest possible cost while also meeting minimum staffing requirements in order to guarantee an acceptable quality of service.

My playlist table of contents, Video Companion Guide PDF documents, and file downloads can be found on my website: https://www.bcfoltz.com

This problem comes from the book "Introduction to Management Science 3/e" by Hiller and Hiller.

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