Verint Workforce Management (WFM): Made for the Way You Work

Verint Workforce Management is a modern, cloud-based solution that is highly optimized for common tasks, making forecasting and scheduling in the contact center smoother than ever. Our user friendly mobile apps provide the flexibility your employees demand to balance their work and life, at home or on the go. Using intelligent automation, your agents can easily manage their schedule and make adjustments in real time from their mobile devices without ever affecting service levels. Supervisors can see schedule change notifications as they happen, review agents’ schedules, and track performance without ever needing to go to their desk.

- Harness advanced artificial intelligence to leverage multiple data points that create a highly accurate long-term forecast
- See the differences between the forecasted and actual volume of customer inquiries
- Quickly drill into queue analytics to see if schedule adjustments need to be made
- Send messages and notifications out to the mobile apps of your agents with just a few clicks
- Allow employees with schedule conflicts to swap shifts with a coworker