What to Say When Someone is Offensive

When someone says something offensive, our first reaction is often to respond quickly and emotionally. Crucial Conversations coauthor Joseph Grenny explains a better way to both get your point across and encourage change.

LEARN MORE about how to have Crucial Conversations and get more information on Crucial Learning’s award-winning courses in communication, performance and leadership: cruciallearning.com

FOLLOW US
LinkedIn:   / crucial-learning  
Facebook:   / cruciallearning  
Twitter:   / cruciallearning  
Instagram:   / crucial.learning  

About Crucial Learning: Formerly VitalSmarts, Crucial Learning improves the world by helping people improve themselves. By combining social science research with innovative instructional design, we create flexible learning experiences that teach proven skills for solving life’s most stubborn personal, interpersonal, and organizational problems. We offer courses in communication, performance, and leadership, focusing on behaviors that have a disproportionate impact on outcomes, called crucial skills. Our award-winning courses and accompanying bestselling books include Crucial Conversations, Crucial Accountability, Influencer, The Power of Habit, and Getting Things Done. Together they have helped millions achieve better relationships and results, and nearly half of the Forbes Global 2000 have drawn on these crucial skills to improve organizational health and performance. For more information, visit cruciallearning.com.