CFPM Session 1

Live project manager training with a ocmpany called Rockwell Automation. Session 1.

Success for service providers and consultants is measured by customer satisfaction, balanced workloads, and financial objectives, and that outcome-based pricing doesn't work in the industry.

💡 00:00 Success for service providers and consultants is measured by making money, gaining references, and achieving balanced workloads, but outcome-based pricing doesn't work because customers want the most value for the least price.

📈 01:50 Customer success is measured by willingness to act as a reference, financial objectives should be met, focus on preventing burnout and disasters, and prioritize intangible factors for project success.

🔑 04:47 Engagement manager role involves more than project management, requiring focus on incorporating tasks for success, aligned with PMI standards and self-development.

💡 08:04 Prioritizing customer retention and value delivery is crucial for the service provider, especially in a SaaS model.

🔑 09:37 Proactively leading projects reduces burnout, keeps projects under control, and leads to repeat business and client satisfaction by setting clear measures of success and reflecting progress accurately in reporting.

🔍 11:29 Sirus focused on perfecting customer facing project delivery, challenging industry norms, expanding to customer facing project management, and learning through delivering large projects over a 2.5 year period.

📈 13:28 One customer lost money due to breaking a cardinal rule, but ultimately had a 98% success rate in closing deals and measuring customer satisfaction, based on real-world proof with minimal theoretical development.

📊 15:41 Project success is measured by balanced workload and preventing burnout, customer success is measured by willingness to act as a reference, and outcome-based pricing doesn't work.