Email Writing Tips with Examples, Power Phrases, Checklist + More for When You're Angry

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Before you hit that send button, watch this communication skills training video and learn email writing tips with examples, power phrases, and a checklist for when you're angry at work. The best email writing tips for when you're upset at work from the author of the original Say This--Not That!! Dan O'Connor--communication skills coach and communication expert. #emailtips #writingemails #handlinganger #powerphrases #freeonlinecommunicationtraining

If you're dealing with horrible coworkers, narcissistic bosses, difficult customers, and have been pushed to the edge at work and are running out of options, make sure to watch this video for tips on how to write emails when you're thoroughly at the end of your rope--with examples and checklists.

0:00 Intro
0:28 Example letter
2:13 Giving People Numbers
2:45 Power Phrase #1: I think I'll let my work speak for itself."
3:18 What Happens When You're Defensive
3:45 The Infographic
4:06 Principle #1- Give it 24 Hours
5:14 Principle #2: Opening Lines and Closing Lines are Key
6:10 Danger Phrase: You claim
7:13 It's an impossibility
7:44 Principle #3: serve, serve, serve
8:14 Principle #4: Reference the Information You Have
9:46 Principle #5: Let people off the hook
9:57 Desperate people are dangerous people
10:23 Principle #6: Worry about feelings, not facts
11:02 Be more valuable
12:21 Principle #7: Benefit statements are key
13:56 Principle #8: Avoid the past and say what to do
14:35 A quick checklist
15:48 Danger Phrase: I apologize if
16:54 Principle #9: Be service-oriented

By the way, these are not the nine principles---that is a different course delivered by Dan--these just coincidentally are 9 very different principles.

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If you're looking for more professional communication training online, with topics that include body language secrets, dealing with difficult people, speaking with power, tact, and finesse, developing a personal compass, effective customer service skills, making presentations, closing the sale and much more, you've found it. To see all of Dan's products, and to claim your free book and/or training kit and to learn how to improve communication skills, go to Dan's website:
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