Drive-Thru AI Chatbot vs. Fast-Food Worker: We Tested the Tech | WSJ

AI chatbots using ChatGPT tech are now taking fast-food drive-through orders across the country at chains like Hardees, Del Taco and Checkers. Made by a company named Presto, AI in drive-throughs uses automatic speech recognition to convert an order into text so the AI system can understand it.

WSJ’s Joanna Stern put the tech through a series of tests at a Hardee’s—including blasting loud sounds and confusing commands.

0:00 AI in drive-throughs
1:06 Speech recognition
2:28 Language processing
4:29 Humanness

Tech Things With Joanna Stern
Everything is now a tech thing. In creative and humorous videos, WSJ senior personal tech columnist Joanna Stern explains and reviews the products, services and trends that are changing our world.

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